User experience / Customer experience

I make complex work understandable.

What I do now

I focus on user experience and customer experience, turning business users’ ideas and needs into practical solutions—from understanding the problem and shaping workflows to helping teams bring the result into use.

The background I bring

I’ve worked in business analysis, project management, UI design, and full-stack development. I no longer take on UI design or full-stack development roles, but that experience informs how I work with business, design, and technical teams.

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An editorial illustration of overlapping magazine covers representing GHCM, BrokerTec, Brooklyn College, WeightWatchers, Hearst, B&H, and ClubMom. — **Positions**Brooklyn College · ClubMom · WeightWatchers · BrokerTec · GHCM · B&H

**Freelance**American Express · Sanofi-Aventis · Hearst · Verizon · Concept One · Royal Media Group

B&H / Bids

From many use cases to one scannable item.

A pricing tool shaped by conversations with business users. Staff needed to scan at least four items per page, so cost, selling price, inventory, and pricing choices had to fit into compact columns.

01 Explore

Sketches

Conversations and use cases generated many possible arrangements.

02 Prioritize

Grayscale Bids mockup prioritizing item identification and cost information.

Grayscale study

Keep the essentials visible; reveal secondary information when needed.

03 Detail

Color Bids mockup showing a Fitbit item and the History information panel.

Colored mockup

The colored Photoshop mockup set the detail; HTML testing changed the History font.

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