An autobiographical sketch
Who I am
My career has taken me through teaching, business ownership, software development, business analysis, project management, and user and customer experience. The connecting thread is an interest in understanding things—and helping people put that understanding to use.
And how did I get here?
In the late 1990s, I taught college-level classes in history, philosophy, and technology, alongside professional technology training. Teaching meant finding out what people understood, where they were struggling, and how to make an unfamiliar idea accessible. Those questions still inform my work.
I’ve also been a business owner. That brought a different perspective: decisions about technology and design sit alongside customers, budgets, daily operations, and the responsibility of keeping a business running. My experience managing properties and renovation projects has reinforced that practical side, from coordinating people to handling accounting and working with attorneys.
Over time, my technology work moved from designing and building websites toward understanding business needs, shaping workflows, and helping teams deliver solutions. Having worked across several roles, I’m comfortable talking with business users, designers, developers, and project teams—and helping them understand one another.
Today, my focus is user experience and customer experience. I bring business users’ ideas and needs into fruition: understanding the problem, working through the details, and helping turn an intention into something people can use.
Outside work, my interests include history, philosophy, writing, and technology. I enjoy examining an argument, questioning an assumption, and following a subject beyond the first easy answer. That curiosity has made my career varied, and it continues to shape what I do.