Gilbert Louis Midonnet UX · Customer experience · Enterprise systems

Work by type

Start with the problem you need solved.

A chronological portfolio explains how my career developed. This view reorganizes the same work around capabilities: what I was asked to understand, design, document, deliver, or lead.

01

Enterprise UX & information architecture

Designing dense, role-based applications for people who need speed, clarity, and access to a great deal of information without losing the structure of the work.

Evidence
Navigation models Role & permissions Information density Expert workflows
Projects
B&H OMS Salesforce GHCM BrokerTec Fluent Medical
B&H enterprise systems Sales, service, operations, procurement, pricing, and reporting. GHCM operating systems Finance and inventory views for users with different responsibilities.
02

Customer experience & insight systems

Building the programs that collect, organize, test, and distribute customer feedback so that scores and comments become usable evidence.

Evidence
Survey architecture Dashboards Text analytics Sentiment validation
Projects
Medallia implementation Customer Insights Survey response system
Medallia at B&H Platform architecture, ongoing surveys, dashboards, governance, and integration. Finding causes behind scores Analysis that connected customer feedback to operational problems.
03

Business analysis & requirements

Making behavior explicit before and during development: what the system must do, what can go wrong, and how rules and exceptions shape the experience.

Evidence
Use cases Business rules Acceptance criteria Exception paths
Projects
WeightWatchers ClubMom GHCM Verizon
WeightWatchers product logic Meal planning, shopping-list rules, exercise flows, and system responses. ClubMom CMS implementation Functional specifications and workflows for editors and contributors.
05

Project leadership & cross-team translation

Helping users, operations, design, engineering, vendors, and leadership arrive at a shared understanding of the problem and a workable path through it.

Evidence
Stakeholder workshops Team leadership Vendor coordination Implementation planning
Projects
GHCM ClubMom B&H Medallia Independent consulting
Business ownership at GHCM Product decisions grounded in direct responsibility for stores, staff, systems, and outcomes. Enterprise platform work Permissions, governance, data enrichment, and coordination across technical and business teams.

Browse by artifact

What the work left behind.

Some visitors want the case. Others want to see the actual form of the thinking. This provides a direct route to both.

01 Use cases & requirements

Preconditions, rules, exceptions, acceptance criteria, and the detailed behavior required of a system.

 02 Functional flows

Visual models showing decisions, alternate paths, system responses, and the movement from one state to another.

 03 Wireframes & prototypes

Low- and higher-fidelity representations used to test structure, interaction, information density, and feasibility.

 04 Site maps & navigation

Ways of organizing information so users can understand where they are, what is available, and where to go next.

 05 Surveys, dashboards & analysis

Instruments and views that turn customer feedback into measurable, interpretable, and actionable information.

The organizing principle

Capabilities lead to evidence—not isolated galleries.

Every label should answer a useful question: what kind of problem was this, where did I solve it, and what can a visitor inspect to judge the work?

Capability → Projects → Case study Artifact → Project context → Case study Chronology → Role evolution → Case study

Okay, back to the short version →

The first three pages establish who I am, how the work developed, and what kinds of problems I solve. The next layer is the individual case study.

Open a case study View career timeline