Methods & artifacts

Functional flows.

Making complicated work visible before it becomes software: decisions, exceptions, handoffs, and alternate paths organized so teams can reason about the same system.

Featured example

From exception to resolution.

The public page shows enough of each artifact to explain the thinking. Full-size documents, supporting screens, and deeper commentary can remain in the interview book.

B&H · Enterprise UXSchematic preview

B&H · Enterprise systems

Order discrepancy resolution

A representative view of how a complex internal workflow can be reduced to shared decisions, alternate paths, and an explicit end state.

What it clarifiedWhere the work diverged, what information was required, and when an exception needed escalation.

Who it alignedOperations, product owners, subject-matter experts, designers, and development.

What followedRequirements, wireframes, prototypes, and implementation conversations.

View the B&H Enterprise UX case →

WeightWatchersFlow excerpt

Member journeys

Flows helped the team examine alternate member paths before committing to screens and detailed interaction design.

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BrokerTecFlow excerpt

Interaction logic

Functional flows created a bridge between information architecture, interface behavior, and front-end implementation.

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GHCMFlow excerpt

Communication paths

Customer behavior and business rules were translated into understandable paths for targeted communication.

View GHCM case →